Privacy Policy

We collect only the information we need to provide and improve our services and to comply with our legal obligations, including under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

• Contact information — such as your name, business name, email address, phone number and the agency website you provide when requesting an audit or contacting us.
• Engagement information — details about your business, suburbs, team and existing marketing that you share with us during audits and engagements.
• Website usage — pages viewed, referring URLs, device and browser information, and IP address, collected through standard analytics and cookies.
• Publicly available information — information about your agency that is already published online (sales, reviews, listings, bios) which we may reference in the course of our work.

• To deliver the audits, reports and services you request.
• To respond to enquiries and communicate with you about your engagement.
• To send occasional updates about Foundable — you can unsubscribe at any time.
• To improve our services, methodology and website experience.
• To meet our legal, tax and record-keeping obligations.

We do not sell your personal information. We share it only with:

• Trusted service providers — such as hosting, analytics, email and CRM providers who help us operate our business and are bound to keep your information confidential.
• Legal and regulatory bodies — where we are required by law, or where necessary to protect our rights, our team or the public.
• Business transitions — in the event of a merger, acquisition or sale of assets, in which case your information may be transferred as part of the transaction.

We use cookies and similar technologies to understand how our website is used, to remember your preferences and to improve performance. You can control cookies through your browser settings; disabling them may affect how parts of the site work.

We take reasonable steps to protect your information from misuse, interference, loss and unauthorised access, modification or disclosure. Information may be stored on secure servers in Australia or overseas by our service providers, in which case we take steps to ensure it is handled in line with the Australian Privacy Principles.

You can ask us to:

• Access the personal information we hold about you.
• Correct information that is out of date or inaccurate.
• Delete your information, subject to any legal obligations we have to retain it.
• Stop sending you marketing communications.

To exercise any of these rights, email us at sandy@foundable.com.au. We may need to verify your identity before actioning your request.

We keep your information for as long as needed to provide our services, meet our legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we securely delete or de-identify it.

Our services are intended for businesses and are not directed at children under 16. We do not knowingly collect information from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date. Your continued use of our services after a change means you accept the updated policy.

Questions or concerns about this policy or how we handle your information? Email sandy@foundable.com.au.